FAQ

Got Questions? We've Got Answers.

Everything you need to know about ordering from Nestbuddy, getting it delivered, and what happens if something's not right.

Placing an Order

How does ordering actually work? Pick what you need from our catalogue on the app or website, drop it in your cart, and check out with your delivery details. If you're ordering in bulk or want a better rate on a large quantity, skip the cart entirely — just call or WhatsApp us at +91 87963 27838 and we'll sort it out directly.

Do I have to make an account first? Nope, you can browse freely without one. But setting one up takes barely a minute and means you get order tracking, quicker checkouts next time, and a full history of everything you've ordered from us.

What are my payment options? Take your pick:

Credit or debit card
UPI — GPay, PhonePe, Paytm, whatever you use
Net banking
Cash on delivery, in select areas

Is there a minimum order size? None at all. Need one hinge or an entire truckload for a site? Both are fine by us.

I placed an order but need to change it — is that possible? Reach out to us immediately by call or WhatsApp. As long as your order hasn't already gone out for delivery, we'll do what we can to adjust it. Once it's on its way, though, changes aren't possible anymore.

How do I know where my order is? On the app, tracking is live and built right in. Ordered through the website instead? We'll text you a real-time tracking link on WhatsApp so you're never left guessing.

Getting It Delivered

How quickly does stuff actually arrive? Order anytime between 8:00 AM and 8:00 PM and expect it within 60 to 120 minutes, depending on how far you are and how busy things are that day. Order after 8 PM, and we'll get it to you the next business day instead.

Do you deliver to my area? We currently cover Greater Noida West and the areas around it. Pop your pincode into checkout or check our homepage — it'll tell you instantly whether we reach you.

What hours do you operate? Every single day, 8 AM to 8 PM. If your order lands right near closing time, it might slip to the next morning instead — we'd rather deliver it right than rush it.

What does delivery cost? Depends on how much you're ordering:

Under ₹5,000 → flat ₹199
₹5,001 to ₹10,000 → flat ₹149
Above ₹10,000 → free, on us

What happens if you can't deliver to my address? We'll call to double-check the details with you before trying again. If the original address turned out to be wrong on your end, a small re-delivery charge may apply — but we'll always talk to you first.

What We Sell & What It Costs

What kind of materials does Nestbuddy actually stock? The essentials every site or home project runs on:

Plywood and boards
Electrical supplies — wires, switches, sockets, conduits, fittings
Plumbing gear — pipes, fittings, taps, bathroom hardware
General hardware and tools

Are your rates actually competitive, or just advertised that way? They're genuinely competitive — and if you're placing a bulk order, call or WhatsApp us first. We'll work out a rate that reflects the size of your order, not just a fixed number on a page.

Do you do bulk pricing? Yes, and it's kind of our thing. Big orders get a direct conversation and a quote built around your actual quantity, not a generic markup.

How do I know what I'm getting is the real deal? Because it is. We source from trusted suppliers, and you'll never get handed duplicate stock or something sitting on a shelf past its shelf life.

If Something's Wrong

What's the deal if I need to return something? You've got 24 hours from delivery to flag it, and we'll take it back in two situations:

Any quality issue, of any kind — we replace it, no cross-examination needed.
Something arrived damaged, or part of your order went missing.

One thing we can't do: accept a return just because you ordered the wrong thing or too much of it — that's not on us to fix. And for anything we do take back, the packaging needs to be untouched and the product unused.

Okay, so how do I actually start that return? Call or WhatsApp us within that 24-hour window with your order number and what went wrong. We'll walk you through it from there.

When do I actually see my money back? As soon as we approve the return, the refund goes out immediately — straight back to however you paid, or as Nestbuddy Credits if you'd rather have that instead.

Can I just swap it for something else instead of getting a refund? Sure, for quality problems or damaged/missing items, we can arrange a straight exchange instead — same 24-hour window applies, and it depends on what's in stock at the time.