Refund policy
Nestbuddy Refund Policy
We know returns can be a hassle, so we try to keep ours simple and fair.
If something's not right, we'll accept a return within 24 hours of delivery in these cases:
- Quality issues — We stand behind every product we sell. If there's a quality problem of any kind, we'll replace it for you — no questions asked, no hassle.
- Damaged or missing items — If your order arrives damaged, or something's missing, just let us know and we'll sort it out.
A couple of things to keep in mind: we can't accept returns if the product itself is perfectly fine but was ordered by mistake or in excess — that one's on us to be understanding about, but it's not a quality issue we can act on. Also, for a return to go through, the product needs to be unused and the packaging still sealed.
Once approved, your refund is processed right away — straight back to your original payment method, or as Nestbuddy Credits, whichever you'd rather have.
